Dirección de Sala y Atención al Cliente

NEXT EDITION: FEBRUARY 17, 2025
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Achieve complete mastery of the dining room.

It is important tomasterservice techniques, but it is not the only thing. With this course, we aim toexpand the boundaries of knowledge, offering students insights into psychology, team management, customer experience, dining room technology, communication, and more. In this way, the program builds in students anacuitytomanage environments that are in constant flux, such as the dining room. This benefits both the team and the customer.

PRACTICAL INFORMATION

PROGRAM OBJECTIVES

CAREER OPPORTUNITIES

We know that professional opportunities can varydepending on the geographical location and individual preferences of the students; however, with this program, participants can take on roles and functions in the following positions and areas:

GONZALO PARRAS, COORDINATOR, TELLS YOU MORE

Students enrolled in a master’s program must obtain along-term study visafrom thenearest Spanish consulate or embassyin their country of residence. If you have a European identity document, a visa will not be necessary.

Check the different embassies and consulateshere.

This procedure can be managed once a spot in the course has been reserved.

The program is aimed at individuals with the following profiles:

CURRICULUM

Module 1: The Role of the Dining Room in the Contemporary Restaurant

Module 2: Psychology and Communication Skills Applied to the Dining Room

Module 3: Designing Services, Experiences, and Sensory Aspects in the Dining Room

Module 4: Management Tools for Improving Comprehensive Dining Room Management

Module 5: Restaurant Products: Immersion in the World of Wine, Beer, Coffee, Cocktails, and Other Products

Module 6: Technology in the Dining Room: An Approach to the Digital Era

Module 7: Final Course Project

The program is delivered using the “learning by doing” methodology, which is based on the idea that the best way to learn is through practical experience and direct action.Instead of focusing solely on theory and passive instruction, this methodologypromotes students acquiring knowledge and skills by actively participating in practical activities and real projects.

In line with this approach to learning, the course features the following components:

Learn from Industry Experts with Experience!

Students will have the opportunity to learn from accomplished professionals in the field, recognized for their academic, intellectual, and social influence, as well as their impactful contributions. The program features a panel of instructors composed of experienced culinary experts with specialized knowledge in the field of Gastronomy.

COURSE COORDINATOR AND TUTOR

Gonzalo Parras

With over 25 years of immersion in the world of gastronomy, and 26 of those devoted to teaching the art of customer service, Gonzalo has woven an inspiring tale. He serves as the coordinator for the Dining and Customer Service department, a professor of various disciplines, and a mentor for the Expert Bartender and Modern Mixology courses. At the heart of his expertise lies the realm of liquids, from the intricacies of fermentations to the alchemy of distillations. Gonzalo is more than just a connoisseur; he’s a true aficionado of beverages. However, what truly sets him apart is his fervent dedication to the art of service in the dining room and the delicate craft of plate presentation, often engaging diners in a delightful performance of culinary artistry.

As a key figure in the field of hospitality, Gonzalo not only brings his vast knowledge to the classroom but also his passion, and an unwavering commitment to nurturing the next generation of talents. With him, learning isn’t just an endeavor; it’s an immersive journey into the captivating world of liquid creations, sensory experiences, and the refined art of pleasing the most discerning palates.

Our program boasts an exceptional team of educators, encompassing highly skilled teaching staff and esteemed guest experts, each a luminary in their respective areas of program knowledge:

The total cost of the course is €3.090, which will be paid as follows:

The course fee includes:

Bank financing options:

We have financing agreements with Banco Sabadell, Caixa Bank, and Caja Rural. Please request more information at cursos@bculinary.com.

*Offers are valid for residents in Spain. Please check with the candidate’s home country for financing options with trusted entities.

Bonification options:

This course, offered by Basque Culinary Center, is partially eligible for funding through FUNDAE. For more information, please contact cursos@bculinary.com.

Refund and cancellation policy:

Please refer to the detailed information regarding the refund policy.

Collaboration within faculty departments:

A limited number of collaborations in various faculty departments are available, which are compatible with the program and are published throughout the academic year on the BCC Students app, exclusively accessible to Basque Culinary Center students. These collaborations provide financial assistance to cover the cost of tuition and offer an opportunity to develop professional skills in various areas.

Special discounts:

Basque Culinary Center’s admission system has a dual objective:

The application period will remain open until all spots are filled.

Notice for international students:To enroll in a training program longer than 90 days, students from outside the Schengen area(check the list of countries)need to apply for along-term student visato legally reside in Spain. The faculty will provide each student with the necessary documentation for visa processing once the spot reservation is confirmed.

Additionally, the student must complete the remaining requirements as indicated by the Spanish Embassy. You can check the complete process in this sectionpre-trip procedures. Basque Culinary Center will provide the following academic documentation required for visa processing:

Enrollment certificate signed and sealed by Basque Culinary Center

Training program sealed by Basque Culinary Center

Academic calendar sealed by Basque Culinary Center

Inquiries and more information:cursos@bculinary.com

Livensa Living San Sebastian is located in the neighborhood of Ibaeta, in a quiet area and a step away from Tolosa Avenue that leads to Ondarreta beach. It is an accommodation that takes care of all the details and is designed to make you feel at home during your stay in Donostia-San Sebastian. It has spaces to relax and share time in company.Features to highlight:Single rooms with full kitchen and private bathroomLaundryGymCommon kitchens or “txokos”.Leisure areas: living room, games room, cinema room, etc.Music rehearsal roomsCo-working spacesPrivate parkingTake advantage of the preferential rates for Basque Culinary Center students.More information about accommodationhere

PRE-TRAVEL PROCEDURES TO SPAIN

Long-term visa

This visa allows you to reside, reside and work, study or research in Spain. All foreigners wishing to enter Spain to reside, reside and work, or study need to have this type of visa, unless they are citizens of the European Union, Iceland, Liechtenstein, Norway, or Switzerland.

The long-term visa application must be submitted with a duly completed application form (original and copy), which can be downloaded for free from this link”Application Form”and can also be obtained free of charge from the Diplomatic Missions or Consular Offices of Spain abroad.

The documents that must generally be submitted at the embassy for visa processing are:

*The required documents in each country are different. Check the different embassies and consulates:HERE

More information on the visa application process.

PROCEDURES TO BE DONE IN SPAIN

International students upon arriving in San Sebastián must manage the following documents:

NIE

The NIE (Foreigner Identity Number) application aims to provide an identification number for foreigners necessary for identification purposes in order to reside in Spain.

Social Security number

This number will allow students to be registered with the National Institute of Social