Dirección de Sala y Atención al Cliente

NEXT EDITION: FEBRUARY 2026

ENROLL HERE(Enroll until January 22 or until spots are filled)

Trasnform the dining room into a driver of excellence, loyalty, and profitability.

TheAdvanced Course in Front-of-House Management and Customer Serviceis designed forhospitality professionalsseeking to master key tools infront-of-house operations, guest experience design, personalized service, and operational efficiency.

You will learn how to managespaces, ambiance, and guest interactionby applying techniques inDining Experience DesignandCustomer Experience Management. You’ll incorporatevisual and sensory service methodologiesto optimize every guest touchpoint.

With a hands-on structure, the Advanced Course combinespractical sessions, simulations, and visits to renowned restaurants(previous editions included visits to SUTAN, Martín Berasategui, and Akelarre), giving you first-hand insight into how these concepts are implemented in professional settings.

Upon completion, you will be prepared tolead front-of-house teams, manage customer experiencein high-end gastronomic businesses, ordevelop your own venturesby combining management, service techniques, and effective communication.

PRACTICAL INFORMATION

COURSE OBJECTIVES

PROFESSIONAL APPLICATIONS

After completing the Advanced Course in Dining Room Management and Customer Service, you will be able to apply your knowledge in various areas within the hospitality and gastronomy sector. Potential career paths may include:

Dining Room Management in Gastronomic Business Models:

Specialized Hospitality Consulting:

Training in Service and Customer Attention:

Gastronomic Entrepreneurship:

MEET GONZALO PARRAS, COURSE COORDINATOR

TARGET AUDIENCE

TheAdvanced Course in Front-of-House Management and Customer Serviceis designed for professionals who want tospecialize in front-of-house management and customer service, strengthening their skills in leadership, process optimization, and experience design. Through this program, participants will enhance their hospitality profile by gaining access to tools and methodologies that will support their professional growth.

Recommended profiles:

Not sure if your profile fits this Course?

If your education or experience does not appear in the list above and you are interested in this Course,contact usto evaluate your case and provide personalized guidance.

PROGRAM

Module I: The Role of the Dining Room in Gastronomy

Module II: People Management and Communication Skills

Module III: Service and Experience Design

Module IV: Comprehensive Management Processes in the Dining Room

Module V: The Product as a Sales Tool

Module VI: Restaurant Digitalization

Module VII: Final Project

The course will conclude with the development of a project based on the internal analysis of a business model from the 360º perspective of the dining room.

CALENDAR

METHODOLOGY

TheAdvanced Course in Dining Room Management and Customer Servicefollows apractical, dynamic, and application-oriented methodologywithin the hospitality sector. Through the learning by doing approach, you will develop essential skills to execute advanced service techniques, manage front-of-house operations, and design impactful guest experiences.

How does the Course work?

This approach will allow you to:

Key Experiences

TEACHING STAFF

TheAdvanced Course in Dining Room Management and Customer Servicehas a teaching team composed of renowned experts indining room operations, customer service, beverages, and specialized front-of-house techniques.

COURSE COORDINATOR

Gonzalo ParrasWith over 25 years of experience in the restaurant industry and 19 years in teaching specialized in customer service, Gonzalo coordinates the Dining Room and Customer Service area at Basque Culinary Center. He is a professor in various subjects and project tutor in the Expert Course in Bartending and Modern Mixology. He is a specialist in fermented and distilled beverages, as well as front-of-house service techniques, with a strong practical focus on tableside dish presentation.

MAIN FACULTY

GUEST LECTURERS AND COLLABORATORS

This Course also integrates expertise frominstitutionsandrecognized industry professionalswho bring anup-to-date perspective. Examples include:

*The selection of guest lecturers varies each edition

FEES AND GRANTS

Total Price: € 3,300

Payment conditions:

The fee includes:

ADMISSIONS

TheAdvanced Course in Front-of-House Management and Customer Servicehas an admissions process designed to ensure that candidates possess the level, experience, and competencies necessary to make the most of this specialized training.

1. REGISTRATION

To begin the process, complete theonline applicationand pay the€150 application fee.

2. SUBMISSION OF DOCUMENTS

Additionally, you must submit the following documents:

3. PROFILE AND COMPETENCY ASSESSMENT

Once your application is submitted, the Admissions Committee will review your professional and academic background. If your profile aligns with the course objectives, you will be invited to an online personal interview.

4. ADMISSION AND SEAT RESERVATION

Within one week of your interview, you will receive a decision on your application. If accepted, you will be given instructions on how to confirm your seat.

If you are not admitted, the full application fee will be refunded.

For more information:cursos@bculinary.com

Livensa Living San Sebastian is located in the neighborhood of Ibaeta, in a quiet area and a step away from Tolosa Avenue that leads to Ondarreta beach. It is an accommodation that takes care of all the details and is designed to make you feel at home during your stay in Donostia-San Sebastian. It has spaces to relax and share time in company.Features to highlight:Single rooms with full kitchen and private bathroomLaundryGymCommon kitchens or “txokos”.Leisure areas: living room, games room, cinema room, etc.Music rehearsal roomsCo-working spacesPrivate parkingTake advantage of the preferential rates for Basque Culinary Center students.More information about accommodationhere

PRE-TRAVEL PROCEDURES TO SPAIN

Long-term visa

This visa allows you to reside, reside and work, study or research in Spain. All foreigners wishing to enter Spain to reside, reside and work, or study need to have this type of visa, unless they are citizens of the European Union, Iceland, Liechtenstein, Norway, or Switzerland.

The long-term visa application must be submitted with a duly completed application form (original and copy), which can be downloaded for free from this link”Application Form”and can also be obtained free of charge from the Diplomatic Missions or Consular Offices of Spain abroad.

The documents that must generally be submitted at the embassy for visa processing are:

*The required documents in each country are different. Check the different embassies and consulates:HERE

More information on the visa application process.

PROCEDURES TO BE DONE IN SPAIN

International students upon arriving in San Sebastián must manage the following documents:

NIE

The NIE (Foreigner Identity Number) application aims to provide an identification number for foreigners necessary for identification purposes in order to reside in Spain.

Social Security number

This number will allow students to be registered with the National Institute of Social Security for academic internships or work.

More information on the process of requesting these documents.

Through the MU Sports Service, students can access team sports as well as individual sporting activities and Group trips (weekend skiing, surfing trips….).

Donostia-San Sebastian also has an extensive offer of municipal sporting facilities. The Kirol Txartela (sport card) permits access to all the city’s municipal facilities at a very economical price. For more information, go to thefollowing link.

Below are some data reflecting the COST OF LIVING in Donostia – San Sebastián:

Entertainment

Transport

The best way to get around the city is through its urban bus network. The companies that provide this service are the Donostia-San Sebastián Tram Company and LurraldeBus.

Complete information on routes, schedules, and fares is available atwww.dbus.esandwww.lurraldebus.eus/es. The website also offers the possibility of calculating the bus route between two points and the estimated duration of the journey.

This public bus service has the option to create an individual card to benefit from monthly transport passes that reduce costs. More information atwww.mugi.eus/index.php/es/

Shopping basket

During their study years, BCC students will have access to the BCC Student APP. Through this APP students will be informed about grants and scholarships, job opportunities, extracurricular learning opportunities, events, invitations to exclusive Master Classes… They will also be informed on student discounts, BCC Cafeteria or Restaurant reservations, transportation, etc.